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Honolulu, Oʻahu · [HOURS]
Service 04 / Insurance claims

Insurance repairs, handled start to finish.

We work with your insurer, adjuster, and surveyor so you don't have to chase anyone.

Start an Insurance RepairHow it works
You
One point of contact
Adjuster
Photos + estimates, direct
Surveyor
Access to the boat, on request
Insurance adjuster? Read this
How it works / 06 steps

One process.
Every claim.

Each step leaves a record you and your insurer can both see.

  1. Damage inspection and photo record

    We inspect the boat and photograph every area of damage, dated.

    Photo record

  2. Itemized estimate to your insurer

    Labor and materials, line by line, sent to your insurer with the photos.

    Estimate

  3. Coordination with adjuster and surveyor

    We answer their questions and arrange access to the boat. You don't relay messages.

    Coordination

  4. Supplemental estimate if hidden damage is found

    If opening the boat shows more, we photograph it and send a supplement before doing that work.

    Supplement

  5. Repair with documented progress

    Dated updates on your project page. Your adjuster can see progress through a secure link.

    Progress

  6. Final photo record for your file

    The finished repair, photographed and packaged with the estimates, for you and your insurer.

    Final record
Before you start

What to have ready.

Missing something? Start anyway. You can add details later, and we'll ask for anything we need.

Claim checklist

06 items
  • If assigned
  • Phone photos are fine
The insurance form asks for each of these, in this order.
For adjusters and surveyors

Adjusters receive dated photo packets and itemized estimates directly.

Each claim gets a read-only page reached from a secure link in your email: estimate status, dated photos by stage, and a downloadable claim packet. No account needed. If you contact us first, we'll match you to the policyholder's project.

Contact for adjustersPut the claim number in the subject line.
Claim packet / contents
IMWClaim [Number]
  1. Cover: claim, vessel, policyholder, adjuster
  2. Dated photos, by stage
  3. Itemized estimate
  4. Supplementals, if any
PDF · Generated from the project record
FAQ / Insurance

Common questions.

Your policy is the final word. When in doubt, ask your adjuster, or call us at [PHONE].

We work with the insurer you have. Every adjuster gets the same dated photos and itemized estimate, whoever your policy is with.
[Draft — Zach to confirm]

Usually just your deductible. The rest is paid against the approved estimate. We'll confirm before any work starts. [Owner to confirm payment terms]
[Draft — Zach to confirm]

We go through it with the adjuster line by line, using the photos. You'll see where things stand on your project page before anything changes.
[Draft — Zach to confirm]

In many cases, yes. Check your policy or ask your adjuster, and tell them you'd like us to do the work.
[Draft — Zach to confirm]
Next step

Start with what
you have.

The form opens set to Insurance. Claim details are optional at first. Photos help the most.

Start an Insurance RepairOr call [PHONE] · [HOURS]
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